DISASTER SERVICES

• Storm damage response.
  

• Assisting contractors, specifiers and building owners in assessments and scope of work for storm related damage.
  

• Developed through the eyes of experienced storm damage roofing professionals to meet the needs of a claim adjuster and/or contractor to provide a building owner with a realistic assessment of damage, costs and repair options.
  

• This service is primarily intended for emergency response to roofing and waterproofing damage to the building envelope. “Damage” would be defined as a condition due to fire, tornado, hurricane, earthquake or other manmade or natural disaster compromising the roof/building envelope’s waterproof integrity in a manner to cause damage to the roof system. This is not a preventative or pre-emptive program; it is strictly after the point of damage has occurred.
  

• Contractor, manufacturer, claim adjuster integration from point of damage.
  
• One-on-one access to in-house roof consultants who have worked with storm damage for over 25 years.
  
• One-on-one access to field service specialists.
  
• Interface with either building owner or insurance company claim adjusters.
  
• National contractor base for services.
  

RMI-ESTIMATOR-EDUCATION-PROGRAM

• Interactive education.
  

• A working framework for all RMI services to improve efficiency and eliminate potential misunderstandings between contractor, specifier, building owner and manufacturer.
  

• Developed for newly approved RMI contractors, existing estimators or newly hired estimators. Direct interface supports continuity of all RMI manufacturer services. The success of any business relationship is to explore and accurately define the customer’s needs. Once achieved, tailored customer solutions can be provided for those needs. This is designed to achieve this in the shortest amount of time.
  

• Customer focused thorough exploratory questions to determine building owner needs/wants prior bid preparation.
  
• Roof Condition: Time tested requirements and procedures to accurately determine existing condition and compatibility.
  
• Material Properties: Match the appropriate material and RMI specification guide manual configuration to the existing roof condition and building owner needs.
  

• Detailed review of warranty.
  

FIELD SERVICES & CONTRACTOR TRAINING

• Material and equipment training.
  

• Provide applicable training to the contactors field applicators for an understanding of material properties, equipment used, knowledge of how the materials work under varying conditions and how equipment functions, and its maintenance with the intent of providing a level of expertise when applying materials using applicable equipment.
  

• The success of any training is predicated on clear instruction and the ability of the installing contractor to quickly comprehend, apply and perform those tasks.
  

• Hands on shoulder to shoulder training with RMI materials. Reviewing the processes of preparation and applying the various components and applied rates within the field application process.
  
• Covers the application process of the materials to a particular substrate and finished mil thickness for desired performance, curing and warranty requirements, before moving on to the next step.
  
• Provide hands on training with the RMI equipment used to spray the RMI materials. Understanding the ins-and-outs of all equipment used in the spraying or hand application process.
  

• Preparation: Substrate preparation before an RMI system is applied to an intended substrate.
  
• Materials: Focuses on each type of material used in the RMI fluid applied membrane process.
  
• Equipment: Training of spray equipment and or hand application tools used in the process of applying a finished RMI system.
  
• One-on-one access to field service specialists.
  
• No manufacturer sales representatives involved in service.
  

MINORITY PARTICIPATION

• Certifications and qualifications.
  

• The opportunity to utilize specialized programs for contracting opportunities.
  

• RMI through its experience in the referenced programs has utilized its internal expertise to assist contractors in contract fulfillment. This includes walking contractors through difficulties typically encountered within this process.
  

• Minority Participation: Assist contractors in meeting a project’s minority participation requirement including material acquisition.
  
• WBE: Assist contractors with eligibility requirements when working with projects requiring Federal, State or Corporate Women Business Enterprise (WBE) requirements.
  
• DBE: Assist contractors with eligibility requirements when working with projects requiring Federal or State Disadvantaged Business Enterprise (DBE) requirements.
  
• HUB: Assist contractors with eligibility and projects within the state of Texas HUB Program which facilitates the use of HUB’s in the state procurement process for minority and woman-owned businesses.
  

• Direct interface with HUB, WBE, DBE expert.
  
• No manufacturer sales representatives involved in service.
  

PROJECT EVALUATIONS

• Evaluation documents.
  

• Assist contractor and specifier in predesign and project qualification.
  

• In order for a specifier or contractor to either prepare specifications or a bid proposal, they may require visual assistance to convey their intent of design or to complete a bid proposal for their client.
  

• Evaluation documents can be customized to meet a specifier or contractor’s client needs. This may include scope of work, summary system design, photo logs and custom CAD.
  

SPECIFICATIONS & DRAWINGS

• Project Documentation.
  

• Assisting specifiers and contractors in their interface with RMI system requirements utilizing Scopes of Work, CSI specifications and CAD details.
  

• Developed through the eyes and needs of the specifier to produce conditions specific project documentation.
  

• RMI has included detailed notes and comments allowing the specifier to compare existing system configurations against varying restrictions, and conditions to ensure finished condition specific documents.
  
• Scope of Work: Follows a CSI format but condensed to provide the same detail of work found in typical CSI sections but in a condensed format.
  
• Specification templates by substrate and existing roof system, in CSI format with a multitude of variations for preparation, repairs and finished system thickness.
  
• Detail drawings are available in both PDF and DWG formats. Detail Notes provide a list of condition specific options for consideration.
  

• CSI formatting to easily customize and match a specifiers project document format and font.
  
• One-on-one access to in-house roof consultants with over 15 years’ experience with RMI system design and installation.
  
• One-on-one access to field service specialists.
  
• Specifier FTP library for CSI specification templates, detail drawings, data sheets, bulletins, etc.
  

SPECIFIER PROGRAM

• Interactive education.
  

• Assisting specifiers in their interface with RMI system requirements utilizing CSI specifications and CAD details.
  
• Realized specifier intent of design.
  
• Reduced professional liability.
  
• Reduced professional liability.
  
• Reduce change orders, minimize overruns.
  
• Extended product defect warranty coverage to specifier.
  
• 30 year track record of performance.
  

• Developed through the eyes and needs of the specifier to produce conditions specific project documentation. RMI’s Architectural Program has been developed looking through the eyes and needs of the specifier. RMI eliminated the typical project disconnects between a specifier, contractor and manufacturer.  It is intended to be an interactive extension of the specifier. Our in-house Architectural team has years of independently specifying RMI & other roofing/waterproofing systems.  RMI understands sitting on the Architects & Owners side of the table.
  

• RMI has included detailed notes and comments allowing the specifier to compare existing system configurations against varying restrictions, and conditions to ensure finished condition specific documents.
  
• Specification templates by substrate and existing roof system, in CSI format with a multitude of variations for preparation, repairs and finished system thickness.
  
• Detail drawings are available in both PDF and DWG formats. Detail Notes provide a list of condition specific options for consideration.
  

• CSI formatting to easily customize and match a specifiers project document format and font.
  
• One-on-one access to 30 year in-house specifiers with over 15 years’ experience in RMI system design and installation.
  
• One-on-one access to field service specialists.
  
• Specifier FTP library for CSI specification templates, detail drawings, data sheets, bulletins, etc.
  
• Historically our condition specific approach can “Reduce The Specifiers Professional Liability Exposure.
  
• RMI understands that a Specifiers time is not free.  Following our format including review of project photos, documents and condition specific draft specification language, professional fee margins can be maintained or improved.  RMI can provide color coded CAD drawings for easier in-house manipulation and reduction in preparation.
  
• RMI is so confident of our 30 Year performance track record that RMI will extend its product defect warranty coverage to the Architect, on a registered project by project basis.
  

• You will be assigned a specifier id#.
  
• You will receive an introduction letter to our private specifier ftp site with a full line of specification tools as to include spec data, SDS, drawings, bulletins, CAD, CSI templates & scope of work.
  
• Real time updates for all items listed above.
  
• Your own private project folders.
  

• Register each project with our convenient project check list. Prequalification form.  You will receive a pre-project/warranty number.
  
• Rmi will review the project and discuss this with the project specifier for feasibility and condition specific requirements.
  
• On an “as desired” basis, rmi will work with your project specifier in review or draft preparation of documents
  
• Rmi product defect warranty coverage is extended to the architect/specifier for a period not to exceed 10 years dependent upon project design
  

WARRANTY SERVICES

• Documentation & Quality Assurance.
  

• Assisting specifiers and contractors with RMI requirements for warranty approval and issuance.
  

• RMI methodology is predicated upon a series of checks and balances to ensure that project requirements are met.
  

• All parties should fully understand their obligations. Coverage is limited to waterproofing & coating systems manufactured by (RMI) unless otherwise specifically stated in the warranty.
  
• Product performance depends on many factors. In order to warranty a specific application, the assurances, participation and defined liability of all responsible parties involved in both application and maintenance are necessary.
  
• If a project requires additional coverage beyond terms of the RMI warranty, it is the Owner and Certified Contractor’s responsibility to prepare those individually and separately from the RMI warranty.
  

• Multiple step documentation chronicling project and installation prior to issuing warranty.
  
• One-on-one access to field service & warranty specialists.
  
• No manufacturer sales representatives involved in service.